Outsourcing Technical Support has been the main topic of discussion among many tech meets across the globe. Inventing or improvising the latest tech products is one thing and providing technical support to its user is another important thing. Excellent technical support can help your business outdo any major competitor. Excellency in technical support provides great advantage for any company. This in return, will help you retain customer and create a lasting relationship, which is for most tech company a challenging task as most business revolves around recurring customers. Outsourcing its support function to offshore location like India has proven to be absolutely beneficial. Bangalore, India is the world’s leading destination for Technical support outsourcing. OutsourceACE is one of the leading outsourcing associates providing technical support to huge companies.
At OutsourceACE, we focus on all levels of technical support solutions. While we have a demonstrated capability to quickly master the intricacies of new industries, we have shown particular expertise in such as well.
Demanding sectors such as:
- Cellular and wireless content
- Computer software and hardware
- Business software and hardware
- Telecommunications providers
- Consumer electronics
- Troubleshooting calls
- Up-sell/cross-sell programs
- Corporate help desk support
- Warranty or post-warranty support
Creating a new tech-support program? We can guide & partner you at all levels keeping in mind the end objective. We have the widest variety of tech enthusiasts coupled with the best infrastructure to make this a WIN-WIN arrangement.
Already have one? We can assist you on interface hosting with virtually any CRM system in the world, making the transition as quick and seamless as possible. We also have proven expertise in implementing & transitioning seamlessly.
What You Can Expect:
Easy Access: Usage of the first call resolution model to avoid call waiting, call drop or any delay. Prioritization of each and every technical function call, all calls will be answered within 2 rings. With an state of the art IVR flow for quicker resolutions.
Tech-smart and faster resolution: Our tech-smart team will assist your organization to increase first time resolution, decrease call handling time and contact volumes and to decrease human effort through our best of breed practices and business models.
Knowledge Management and team coordination: Our team of qualified professionals works closely with each other to ensure non-delay in service and to create an updated and appropriate knowledge base for effective resolutions.
Timely follow ups: Making sure that services are valued by customer alike, our team is quite strict when it comes to fulfilling customer’s expectations. Follow ups on time is a mandatory process for a better customer satisfaction and to make sure services has been honored.
Process Knowledge and cross training: From time to time process training will be imparted to our team for enhancing knowledge and quality of service. A complete analysis of customer’s feedback both positive and negative will be taken into consideration, in enhancing customer satisfaction.
Modes of Technical Support
10 Reason to start with OutsourceACE
- Competitive Pricing
- 24/7 Call Handling
- 99% Service Level
- Minimum Threshold Taken
- Precise, Reliable & Robust Infrastructure
- 37% growth in sales conversion
- Proactive Quality Maintenance
- Real time Reporting
- 53% rise in customer retention
- Productive leadership
Remote IT Tech Support Services
OutsourceACE also provides IT remote assistance for:
- Server Support
- Warranty Support (Pre & post)
- Complex Internet Support
- IT Help Desk
- Desktop and Laptop Hardware Support