The classic approach of a customer towards the product support function is via the company’s toll-free number. OutsourceACE have an in-house developed inbound call handling system with IVR capabilities to handle customer service calls of any volume. We are a global presence and we are tied up with several telecom providers around the world.
Training is a key factor & our certified trainers ensure the right knowledge is cascaded with minimum learning curve to ensure optimum customer service. We have the ability to sync our dialer with your CRM which in turn helps us provide better customer service. Companies who are associated with us enjoy a higher customer retention and overall satisfied customers. Our toll-free number service is a user friendly and quick access user interface. Calls will be routed to the right department/person immediately by our Intelligent Call routing tool, thus preventing customer’s hold time. Our state of the art infrastructure ensures that all calls will be handled promptly with 100% uptime at any given day. We can assure a no- down time since we have a solid back up plan for seamless business transaction.
OutsourceACE team can help your company set up a new toll free number with minimum investment and no technical set up fee. If your company already has a toll-free number, we can provide assistance with the transfer the calls to our number.