Whether you have a brick-n-mortar shop or on online E-Commerce site we staff experienced Order Taking Professionals to receive product inquiries, order taking service & credit card processing with highest security standards. We use a blended model of Inbound Calls, Email & Chat Support to fulfill this requirement.
We can use a dedicated phone number according to your area code which can be a toll free number or a regular one or you can just divert calls from your existing number to ours. This can be used for all you marketing efforts as well.
We use a train the trainer model for business continuity who in turn train our professional order taking specialists who are already trained on all soft skill & accent aspects. Product training is cascaded
Entrepreneurs can take advantage of our round the clock 24 hours service with no time zone boundaries, after hours, weekend & holiday service leaving you with peace of mind as we handle all your calls & back end activities.
OutsourceACE has its own customizable CRM which is in the cloud allowing you access to all data on a real time basis
We can handle volumes both big & small
Our competitive Edge
- Accurate data entry of all information
- Reduced call and wait times
- Increased customer satisfaction and Orders
- Cross-sell and up-sell opportunities to increase your average order value