Customer Service can make or break a business & in saying this OutsourceACE assists you with NEW ACQUISITIONS, GROWTH & RETENTION. Branding is critical for a consistent business success. At OutsourceACE we understand uplifting your brand and we have been successfully doing it for decades by providing excellent customer service to companies across a spectrum of industries .Our team of customer care experts undergoes extensive training from time to time in terms of soft skills training, voice and accent training, business etiquettes, telephone etiquettes and process training.
OutsourceACE customer care capability includes services over the phone, email, chat and live chat support. We possess added advantage to help your company achieve maximum results by utilizing our state of the art technology such as the predictive-dialer whom we can route all calls automatically to avoid unnecessary call drop, customized IVR for you to set up personalized message to your customer on special events and so on. Our customer care experts are highly trained to perform tasks that will reduce caller AHT (average handling time) and instead increase customer satisfaction and providing delightful services.
We understand the customer’s behavior and their need for after hour service, so we are going out of our way to provide 24/7 support and 365 days customer support including holidays to give your company that extra edge over your competitors.