Professional expert call center services are required for any organization targeting growth, expanding market globally, streamlining & standardizing business processes.
Call Centers help you concentrate on your core areas as non core areas like Hiring ,Admin, Training, Operations Management, Quality Control is taken care at our end with certified individuals handling different departments.
OutsourceACE as a real time contact center can handle your Customer Service, Lead Generation, Sales, Digital Marketing services.
Bangalore, India is home to the largest number of professionally skilled graduates, apart from the fresher’s there is a large pool of experienced candidates as all global companies have set shop in Bangalore. So you name the industry you will get resources with relevant experience.
If it is Customer Service the resources are trained in all service skills so that your brand gets that added advantage, if its Sales/Lead Generation B2B we train our resources in Selling Skills, getting past the gatekeeper & closing the sale.
Even the interview rounds are specific for every outsourcing arrangement, if the process has to do with Data then we check the resources data management skills, typing speed & relevant previous before hiring. If the process has to do with Customer Service/Technical Support we have troubleshooting interview rounds with specific customer service skills that are checked.
We also ensure real time reporting to maintain transparency.
All this detailing is not possible if you run your Call Center inhouse as you will loose focus off your core activities. Our specialization helps us Achieve Consistent Excellence which is our Mission Statement.
Our Competitive Approach
In our endeavour to progressively migrate our customers to become our long-lasting partners, we propose to introduce our "Competitive approach to IT / ITES solutions"
- Flexibility as an organization to become a virtual extension to Client
- An understanding to the dynamics of third party business deals.
- Cost dynamic passed to re invest in your core competency.
- Bringing in a value proposition that has no set up costs.
- Round the clock round the globe multi media contact center services
- Minimizes business disruption
- Reduced TAT'S.
- Smooth and seamless transition of your business
- Milestone driven
- Project management, mapping and re-engineering along with reviews and sign-offs.
- The best of breed metrics driven processes ensuring quality excellence
- Accommodates iterative, phased roll-outs
- Institutionalized processes and methodologies governed by ISO 9001 and Six Sigma quality guidelines
- Every single transaction contributes contentment to your end customers.
- 3 Types of Security measures such as:
- Physical Security
- Access Control
- Computer & Internet Security
Your Data is more secure than anywhere else.