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About Us

OutsourceACE is a real time Contact Center providing high-quality, cost-effective solution to Large, Medium & Small Enterprise worldwide. In today's business environment, the only constant is change. Our flexibility helps us, and our clients, be on the cutting edge. We understand that business requires change and working with an outsourcing vendor is a paradigm change for many organizations. We therefore work with our clients to make change as seamless as possible.

We have in place all the systems, processes and agent training needed to implement your support requirements quickly and smoothly immaterial of the industry you work with. Whether it's providing lead generation, appointment setting, telemarketing, customer service, email support, Outsource ACE can tailor a support solution to fit your service needs.

We back up all of our service offerings with a commitment to maintaining the most knowledgeable and responsive staff, both on the phones and behind the scenes. We are situated in the Contact Center hub of the world and offers flexible call routing, world-class IVR capacity, and predictive dialing systems with REAL TIME CRM reporting.

Why we are different?

We in ITES industry currently are at the threshold of synergizing our "business-operations" in the serviced business verticals and are committed to continue our focused approach of enhancing all aspects of service quality to ensure your continued patronage.

We offer business process outsourcing solutions to our global clients by leveraging process, domain and people management expertise. At Outsource ACE we have built our organization around managing risk for our clients through a scalable, cost-effective and predictable delivery platform.

Outsource ACE ensures you win, retain and grow your customer base and develop your organization's position in the market.

We have in place all the systems, processes and agent training needed to implement your support requirements quickly and smoothly. Whether it's providing billing, ordering, fulfillment, pricing or general information about your website or products, Outsource ACE can tailor a support solution to fit your service needs. We back up all of our service offerings with a commitment to maintaining the most knowledgeable and responsive staff, both on the phones and behind the scenes. Our network of contact center operations spans five continents and offers flexible call routing, world-class IVR capacity, and predictive dialing systems. Utilizing advanced telephony and Internet technology allows our CSRs provide accurate and up to-the-minute information even for the most complex inbound and outbound programs.

Predictable, but with a few pleasant surprises...

In our endeavor to progressively migrate our customers to become our long-lasting partners, we propose to introduce our "Competitive approach to ITES solutions"

The objective of this approach is to encompass all your non core activities and provide a one stop shop solution in proffering a delightful experience to every single client and transaction of yours. Our competitive approach is exhaustive and takes care of minutest of details and is as stated:

  1. Our clients need a strong partner with the expertise, resources, and proven solutions to help navigate a dynamic business environment. Outsource ACE brings its expertise to bear around the domain areas it knows and understands best - Banking, Securities & Brokerage, Insurance, Telecom, Finance & Accounts and Healthcare. We further combine our in-house expertise with the solid technology foundations.
  2. Minimize capital outlay while still benefiting from best in practice process management skills.
  3. Improve profitability and productivity through operational efficiencies and focus on meeting customer needs.
  4. Expand volumes, markets and product offerings.
  5. Deal with a changing and challenging business environment.
  6. Milestone driven.